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Casserly Consulting Blog

Tip of the Week: These Shortcuts Can Make You A Google Chrome Power User

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Do you use Google Chrome? While it’s a great option in and of itself, you can make your experience with Chrome much better simply by using many of its keyboard shortcuts. Here are some of the best shortcuts that you can use to get more out of your Google Chrome web browser.

  • Alt+Tab: Move through your open tabs.
  • Alt+Home: Open your homepage.
  • Alt+Left Arrow: Move backward a page.
  • Alt+Right Arrow: Move forward a page.
  • F11: Show the current website in full screen mode.
  • Esc: Stop a page from loading or a file from downloading.
  • Ctrl+(+) or (-): Zoom in or out on the screen.
  • Ctrl+0: Reset the zoom to normal.
  • Ctrl+1 through 8: Jump to the corresponding tab in your web browser.
  • Ctrl+9: Jump to the last open tab.
  • Ctrl+Shift+B: Hide or show your bookmarks bar.
  • Ctrl+D: Make the currently opened tab a bookmark.
  • Ctrl+H: Show history in a new tab.
  • Ctrl+J: Show downloads in a new tab.
  • Ctrl+F: Find something on the page.
  • Ctrl+N: Open a new window.
  • Ctrl+Shift+N: Open a new window in incognito mode.
  • Ctrl+R or F5: Refresh the page.
  • Ctrl+T: Open a new tab.
  • Ctrl+W: Close the currently open window.
  • Ctrl+Shift+T: Open the most recently closed tab.
  • Spacebar: Move down a page at a time.
  • Shift+Spacebar: Move up a page at a time.

Will you use these shortcuts to get more productivity out of your workday? We hope so! To learn more about how you can take full advantage of your organization’s business technology, subscribe to COMPANYNAME’s blog.

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Casserly Consulting Blog

Tip of the Week: 10 Technology Practices To Improve Business As Usual

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In a business, some jobs belong to certain people: managers make sure that work is done when it needs to be, human resources make sure the workforce is accounted for, and so on. However, some jobs belong to everyone in the modern workplace who works with technology, For our tip of the week, we’ll go over some of these shared responsibilities.

Use the Network
As an insurance policy for your data, make sure that everything is saved to the network, and not on your local PC. This is simply a function of risk management–the network is backed up, while it’s much less likely that your individual PC is. Therefore, by storing data on the network, it won’t be lost if your workstation breaks down–and if your network is properly backed up, your data will still be safe.

Check Email Cognizantly
It is only too easy to click through email messages without really getting the message, which only helps those who use email as a cyber weapon. The easiest way to avoid falling victim to such attacks is to avoid opening attachments from unfamiliar senders. This is a favorite method of cyber criminals to introduce malware into their victims’ networks, so your best bet is to avoid any unexpected attachments.

Let Data Be
Keep your data safe by keeping it in-house where it is secured and backed up, and not uploading it onto your portable device or media storage. Without the protections put in place by the network, your data is much more vulnerable to peeking eyes or meddlesome actions.

Leverage Cloud Technology
If you must access data from outside the network, use a secure cloud solution to do so. The cloud has much more to protect it than a pocket-sized media device does. Ideally, you would also be accessing the cloud via a company virtual private network, as well.

Use Secure Passwords
As much as you love your dog or can remember your make and model of car, these don’t make secure passwords. It wouldn’t take long for someone who knew a little about you to try those exact variables. Instead, use a unique sequence of letters, numbers, and symbols for each account. If you can’t remember more than one password, try using a password manager. At the very least, use passphrases instead of passwords–instead of using a password like ‘FidoMazzerati,’ make a passphrase like ‘FidoLovesToRideInTheM@zzer@ti.’

Keep Passwords To Yourself
After going through the trouble to create a password that is complex enough to satisfy the previous rule, why share it with someone who could easily take advantage of it, or pass it to someone who will? As an example, take your Social Security Number, or other unique form of identification. You wouldn’t pass that around to people, but it essentially serves the same purpose as a password.

Lock Your Workstation
It doesn’t matter whether the risk is of someone stealing data or of someone messing around with your workstation as a prank–either way, productivity and focus in the office will suffer. One of the easiest means of avoiding this is to develop the habit of locking your workstation whenever you step away.

Take Note Of All Issues
Computer problems are bound to happen at some point. It helps to be prepared to fix them when they do. Whenever you encounter an issue, take notes that describe exactly what you were doing so the IT professional can figure out if there’s an underlying issue, and when possible, include a screenshot of the error.

Let IT Handle It
Your computer and the software it relies on will need to be upgraded and, eventually, replaced. When that time comes, don’t take it upon yourself to make any changes in the attempt to save someone else the trouble. Call IT in to help — it is one of the reasons they’re there.

However, many businesses don’t have the resources to hire the IT staff they need. That’s why managed services are part of our offering here at COMPANYNAME. We can help you monitor and maintain your IT–we’re just a call to PHONENUMBER away.

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Casserly Consulting Blog

Tip of the Week: Making Your Excel Use Easier

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When it comes to making a spreadsheet, Microsoft Excel is the go-to program for many users. However, many of these users spend much more time creating and formatting these spreadsheets than they have to. For today’s tip, we’ll outline some experience-improving shortcuts that can improve how you use Excel.

Auto Sum Shortcut
You can use Excel as a quick-adding calculator. This can be made even easier with a quick shortcut. Once you’ve highlighted all the cells you’re trying to total up, pressing Alt and = will give you the final result.

Multiple Cells with the Same Text
We’ve all been there–arduously pasting the same text into cell after cell. Fortunately, there’s a shortcut that will let you do the same thing. Again, after highlighting all the cells that need the same text, you simply type the desired input, but press Ctrl and Enter rather than just hitting the Enter button on its own.

Speedy Data Sorting
Sometimes, we need to order the data in a spreadsheet by a particular variable. The Microsoft Auto Filter is a handy way to do so. Once your data is in the spreadsheet, you can select the columns you want to Auto Filter by clicking the top rows. Once that’s attended to, click Data. You will then see the option for Filter and then Auto Filter. This adds drop-down option menus to the top rows of each column, allowing you to sort them based on that column’s data, alphabetizing or grouping the data by its value.

What are your favorite Excel shortcuts? Let us know in the comments, and be sure to come back to the COMPANYNAME blog for more handy tips and trick!

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Casserly Consulting Blog

Tip of the Week: Using Shortcuts Can Improve Your Microsoft Outlook Experience

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Microsoft Outlook is a great tool that can help your business stay in touch with clients and vendors, as well as stay updated regarding your internal operations. However, did you know that you probably aren’t using Outlook to the best of its abilities? We’ll walk you through some of the easiest ways to help you take even greater advantage of Microsoft Outlook for your organization: keyboard shortcuts.

Many of the shortcuts that work in Microsoft Word, like bolding or underlining text, remain unchanged through the Office 365 productivity suite, but the following are exclusive to Outlook. Here are some great shortcuts that you can use in Microsoft Outlook versions 2013 and 2016. In fact, you can print out this blog and place it on your desk so that you’ll never have to look up another Microsoft Outlook keyboard shortcut again!

  • Alt + S: This will send an email.
  • Ctrl + Enter: Send the message you’re currently writing.
  • Ctrl + R: Reply to an email.
  • Ctrl + F: Forward an email.
  • Ctrl + K: Complete the name or email you are typing into the address bar.
  • Ctrl + N: Create a new email folder.
  • Ctrl + Shift + A: Create a new appointment on your calendar.
  • Ctrl + Shift + O: Open your Outbox.
  • Ctrl + Shift + I: Open your Inbox.
  • Ctrl + Shift + C: Create a new contact.

As previously mentioned, many other shortcuts exist, and they all function in similar ways to the way they work in other Microsoft products.

By using all of these shortcuts to your best advantage, you can cut down on time wasted by fumbling through Outlook to click on several buttons that can be replaced by keyboard shortcuts. To learn more about how you can take full advantage of your business technology, be sure to subscribe to our blog.

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Best Practices

Tip of the Week: Cover Your Assets By Properly Disposing of Your Old Computers

b2ap3_thumbnail_dispose_of_computers_400.jpg It can be difficult to think about replacing expensive hardware like desktops and servers without breaking your budget, much less having to deal with your old data. Thankfully, there are certain steps that you can take to make the transition to a new PC or server much easier, and it all starts with properly getting rid of your old technology.

Before we get started, though, we want to emphasize the importance of taking preventative measures. These keep you from getting into a situation where you don’t have the technology you need. In other words, if your desktop is outdated, then you shouldn’t wait until it completely breaks down before you replace it. This makes it imperative that you identify warning signs for your ailing technology before it suddenly stops working.

Warning Signs
To get started thinking about what to do when your computer breaks down, look for the following warning signs.

  • General PC slowdown
  • Freezing or even operating system crashes
  • Corrupted files or data loss
  • Random shutdowns
  • Startup errors

Keep in mind that these symptoms could be signs of other PC issues as well.

Understand When You Need to Replace Technology
Nothing your business utilizes can last forever, including technology like workstations and servers. If you suspect that your PC is reaching its limit, it’s crucial that you implement a strategy to properly replace it and dispose of the old one. If there’s no such policy to adhere to, you could be putting your business at risk of a data breach, and putting yourself at odds when the investigators look into whether it was your fault for failing to follow best practices. Gartner explains, “Best-practice PC disposal processes provide an audit trail documenting the serial-numbered inventory of disposed PCs, certification that proprietary and personal data has been removed and made unrecoverable, and transfer/reuse of software licenses, where applicable.”

Does your business have old technology that’s holding you back from moving forward? If so, contact COMPANYNAME right away. Our technicians can help your business completely wipe the data off of your old technology’s hard drives, or transfer it to your new, more recent hardware. Plus, we can recycle your business’s old devices so they won’t cause harm to the environment.

Our goal is to help your business make a smooth transition to new hardware solutions without putting your sensitive data at risk. To learn more about what we can do for your organization, reach out to us at PHONENUMBER.

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How To

Tip of the Week: Follow These Steps to Prevent Telemarketers From Calling You

b2ap3_thumbnail_block_phone_numbers_on_mobile_400.jpg Here’s a common scenario: you’re relaxing at home with friends or family and all of a sudden, your cell phone starts ringing. You don’t recognize the number; in fact, your phone lists it as an out-of-state caller, so you don’t pick up. The call eventually ends and you’re back to relaxing. But then, your phone starts ringing again and it’s that same pesky solicitor trying to sell you on the virtues of auto loan refinancing or a free Caribbean vacation. Caller ID and voicemail have helped to curb the suffering over unwanted phone calls in the past, but what if you could just block a caller entirely?

Regardless of the phone you have, for this week’s tip, we can show you how to block telemarketers, scammers, and stalkers from ever contacting you again. Telemarketing is completely legal, so it won’t be going away anytime soon. Blocking callers is the quickest and easiest way to deal with this issue. If they call you once, you won’t ever have to deal with them again, after you’ve followed these steps:

Android Users
For Nougat and Marshmallow:

  • Go to the Phone app.
  • Navigate to All Calls.
  • Select Call from Undesired Contact.
  • Tap Block/Report Spam.
  • Then you will be asked if you would like to report the call as spam. Check the box, if you do wish to report it.

For Lollipop (Samsung Galaxy S4, S5, S6, Note 4 users):

  • Go to the Phone app and tap the Call Log.
  • Select the phone number you would like to block, then tap More.
  • Next, tap Add to Auto reject list and you’re all set!

iPhone Users
To block a number on your iPhone, first select the Phone app. Next:

  • Select Recents (at the bottom of the screen).
  • Find the number of the caller you wish to block and tap the i icon on the right-hand-side of the screen.
  • Here you will see the caller’s information, as well as different options for creating a new contact, etc. Scroll to the very bottom of this page and you’ll see the words, ‘Block This Caller.’
  • Once you’ve selected that, a message will pop up, asking you to confirm this decision. Tap Block Contact to make it official.

If you’re receiving unwanted text messages from a stranger, iOS 10 requires that you add this person or bot to your Contacts list first. To create a new contact from your Messages app, click on the phone number at the top of the screen and select Create New Contact. Then simply follow the steps listed above. If you haven’t upgraded to iOS 10 yet, look for the i icon in the upper-right corner of your text conversation and select it. Then tap Block This Caller > Block Contact.

There, now you’re ready to block like some of the best centers in NBA history. But also remember that, with great power comes great responsibility; while telemarketers won’t know if they’re on your block list, “friends” and family members you find annoying might eventually catch on. For more technology tips and tricks, reach out to COMPANYNAME at PHONENUMBER.

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Miscellaneous

Tip of the Week: Netflix Now Lets You Download Videos for Offline Viewing

b2ap3_thumbnail_netflix_downloads_400.jpg The development of Netflix was revolutionary for its time, allowing users to stream a plethora of great television shows and movies on a whim. Nowadays, Netflix continues to innovate and create ways for users to take their services to places where they never thought possible. One example is taking Netflix on a flight, where the Wi-Fi is either completely unavailable, or too slow or expensive to be worth using. Netflix now allows users to download videos for offline viewing via its mobile app.

Keep in mind that this will only work if you have the official Netflix mobile app installed on your device. You can’t just download videos through the web browser on your smartphone or tablet. Also, keep in mind that not every video is immediately available for download, but the library is likely so large that you might not even notice. First, you’ll need to download the app.

If you want to filter the videos you see by availability to download, just tap or click the button in the top-left side of the screen. Next, select Available for Download. For the videos that are available for doing so, you’ll see the word Download.

If you just want to view the videos that you’ve downloaded in the Netflix app, click the menu and select My Downloads. Selecting this option will give you all of the details about the files, including how much space they take up on your device. This is important to know, especially since you’ll have limited storage space and you never know what you might run into while out of the office.

Deleting a video from your downloads is also quite simple. All you have to do is select the show and click the Downloaded button. This will present to you a window that lets you Delete Downloads. Once you’ve found it, you select the videos that you no longer want by checking the boxes in their corners. To finish the process, click on the trash can and delete your selected videos.

Where will you take advantage of Netflix’s download feature? Where else could you use this feature to save yourself from boredom? Let us know in the comments, and be sure to subscribe to our blog.

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Best Practices

Tip of the Week: What You Should Do After You’ve Cracked Your Phone’s Screen

b2ap3_thumbnail_cracked_screen_400.jpg A cracked screen can happen to anyone at any time. All it takes is bumping into someone or your grip slipping off of your device, and boom–cracked screen. In cases, such as this, what’s the best way to move forward?

The first step is accepting that you may have made a mistake and dropped the phone, but this doesn’t help you fix it. Here are six ways that you can approach your cracked-screen scenario.

Just Leave it Be
If you really don’t want to get a new device or look into ways to fix your phone screen, well… just leave it as it is. This is certainly an option if the screen still works fine, but it might be a bit annoying to deal with. One thing you can do is patch up the screen with a screen protector so that it doesn’t fall apart, and hope for the best. However, if the crack is on the outside and you’re scratching your fingers on it, the next choice might be worth looking into.

Try to Find a Replacement
Since everyone and their brother owns a smartphone these days, and they are often replaced before the devices themselves are unusable, you’ll have an easier time finding a spare than ever before. It’s often the case that if you find a suitable device, all you have to do is move the SIM card from the old device to the new one. Just keep in mind that your replacement device needs to be on the same carrier (a Verizon phone, for example, can’t be used on a Sprint network). If you are the owner of a business that likes to provide phones to your workers, ensuring that you have insurance covering the phone can be the best way to mitigate the cost of one of your people inevitably cracking the screen on their company-issued smartphone.

Gamble on a DIY Repair
If a second-hand smartphone doesn’t sound like something you’d enjoy, perhaps you could attempt to repair the device yourself. While there are plenty of YouTube tutorials for do-it-yourselfers, you’ll be taking a risk that you might otherwise be better off without. Therefore, only attempt to fix it yourself if you’re aware of the consequences and committed to accepting the results, even if it doesn’t work out your way. You can probably find a replacement screen on the Internet from sources like eBay, but it might be more complex of a job than you’ve bargained for.

Have Someone Fix the Screen
If you’d rather not take any chances with your device’s maintenance, you can try to find someone who is willing to do the job for you. In most cases, this means finding a local company that you can hire for the repair job. Sometimes the service provider itself will handle this, but more likely they would have to send it out for repairs. You want to avoid going through the manufacturer (unless you’d rather foot a pricey repair bill), so it’s best to reach out to your internal IT department or a trusted IT provider.

Trade or Sell Your Phone
If you know that you’re just going to buy a new phone anyway, you might be able to get a little bit of value out of your old device before it’s gone forever. Try trading in your phone or selling it to someone who’s willing to pay a little bit of extra cash for it. Just make sure that you eliminate any data located on the device before handing it over. If you don’t know how to do this, just give us a call and we’ll be happy to assist you.

Look for a Better Price
If you’re just going to purchase a new device, you can find unlocked smartphones online–often at a better price than their designated commercial value. Even better is that these devices aren’t held back by contracts, so wireless carriers aren’t a problem either. However, it’s important that you find a device that actually works. Look for sellers who have a good reputation for providing quality used products. Remember, every time you purchase a used device, you’re dealing with at least some sort of risk.

With smartphones being extremely important for communications and remote productivity, every business should be cognizant of solid smartphone practices. If you are looking to manage the role smartphones have on your network security, or, if you’d like to expand the role smartphones have in your business, you should talk to one of COMPANYNAME’s IT professionals. We can present solutions like mobile device management, allowing your business to take advantage of a comprehensive bring your own device policy. We also have lines on innovative ways to affordably improve organizational smartphone deployments. Call us today at PHONENUMBER.

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Cloud

Tip of the Week: 3 Ways the Cloud Streamlines Operations for SMBs

b2ap3_thumbnail_cloud_computing_400.jpg The cloud is a great asset that your business can use to your business’ operational efficiency, but only if you’ve put plenty of thought into the implementation process. Since the same cloud solution likely won’t work the same way for two different organizations, you’ll need to intimately know what your business needs so that you can build and deliver a cloud solution to meet these demands. This week’s tip is all about helping you determine the best cloud solution for your organization.

Here are three factors that you need to consider when seeking out a cloud solution.

Hosting and Maintenance
It’s likely that hosting complicated technology solutions isn’t your organization’s forte. Not only is it a time-consuming endeavor, but it’s also technical and challenging. Plus, your organization may not have anyone dedicated to the task. In this case, it’s ideal to simply outsource this responsibility so that a cloud provider can host your solution and maintain it for you.

There are three types of cloud solutions that allow your organization to adapt to its specific needs: public, private, and hybrid. Public clouds allow your organization to store data in a shared online space that’s managed by the provider. Private clouds, on the other hand, can be hosted on-site on your own network, or virtually by an outside provider. Hybrid clouds are designed in a way which allows for the convenience of a public cloud while retaining the privacy and functionality of a private cloud.

Flexibility
Since your business will inevitably grow, you’ll be likely to add new users and implement new technologies. You’ll obtain more clients, and in doing so, your workload will increase to the point where your previous infrastructure might not be able to handle it properly. Therefore, if you want your cloud solution to be a valuable asset in the future, you’ll need to think about growth.

The cloud allows organizations of all shapes and sizes the flexibility to adapt to changes in their workforce or the number of devices accessing company data. You will have complete control over how many user accounts and how much data storage your organization has. The main difference, however, is that the public cloud makes it a bit less expensive to expand. If you choose a private cloud solution, it is sure to require a substantial investment on your part, as you will have to secure the resources. The main benefit of the private cloud is that you will have full control over the management and maintenance of the computing infrastructure, providing complete situational flexibility.

Security
When it comes to running a business, there are few things more important than security. Considering how cloud storage is based in the Internet, you have to worry more about hackers. There are security solutions designed to keep breaches from occurring, but not all cloud solutions offer the same level of protection.

What’s the major difference between these cloud solutions in regard to security? The public cloud generally allows for a set level of protection, with the potential for increased levels of service depending on how much you’re willing to pay. The good news is that the public cloud is relatively safe, the reason being that these cloud providers generally have trained IT teams that are dedicated to keeping your data safe. Of course, this is just to keep their own organization safe, but it’s nice to know that you can count on them. The same can be said for any managed service provider who offers a private cloud hosting service. If you host your own private cloud, you can implement whatever measures you desire.

Do you need a hand choosing a cloud solution for your business? If so, reach out to us at PHONENUMBER.

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Best Practices

Tip of the Week: Resolve a Poor Internet Connection By Following These 3 Steps

b2ap3_thumbnail_internet_connectivity_speed_400.jpg When the Internet goes down in the modern office, chaos ensues. The only way to subdue the panicked masses is to provide answers and to resolve the issue, ASAP. If you happen to find yourself in such an Internet-less predicament, then be sure to follow these three troubleshooting tips.

Is Everything Plugged In?
This may seem like a rather trivial thing to check, but sometimes the worst problems happen because the obvious is overlooked. When your Internet connection fails, be sure to check key components of your network like your modem and cables in order to make sure that everything is plugged in. Considering all of the activity that goes on in a work space, it’s important to keep in mind that accidents happen and equipment can get bumped and the wrong devices can get unplugged. Remember, looks can be deceiving and even a loose cable can be the culprit, so giving your cable connections a firm jiggle may prove an easy fix.

Turn Your Technology Off and on Again
It’s rather comical how many technology woes are remedied by simply turning a device off and on again, yet it’s a troubleshooting method that’s wholeheartedly recommended by IT technicians because it routinely does the trick! One piece of equipment you’ll want to restart first is the modem. If that doesn’t do it, then try restarting your wireless router or PC.

Now, before you go and compulsively restart everything, you’re first going to want to pause and apply some logic to the situation by asking some basic questions. For example, if the Internet is out on your workstation but it’s working on another office computer, then you know it’s an issue with your PC and not the network. If your smartphone lost Internet signal but the signal your PC that’s wired into the network is working fine, then you’ll know that you’ve got a problem with your wireless router and not the modem itself.

Call Your Internet Service Provider
If you go through the previous two steps and you’re still experiencing issues with your Internet connection, then the problem may lie with your Internet service provider. While it’s certainly a relief to learn that the problem isn’t your fault, it’s nevertheless annoying to still have to deal with lost productivity. If you do contact your ISP regarding the issue, they should be able to confirm if it’s an issue on their end, and they may even be able to help by giving you an estimate of when the issue will be resolved. This insight will allow you to better manage your downtime by helping you know what to do next, like sending your staff out to lunch early while the Internet is being fixed instead of having everybody sit around with hands in their pockets.

Bonus Tip: Have a Backup Plan
While we’re on the topic of lost productivity, it’s good to remind business owners about having a business continuity plan that includes backup solutions that allow employees to continue working while the Internet is down, like apps that aren’t totally dependent on the Internet and perhaps a way to connect mission-critical devices to a 4G wireless signal.

While it’s common for businesses to lose Internet connection every so often, it shouldn’t happen so frequently that it eats into your bottom line and causes serious problems. If this is the case, then you’ll want IT professionals to take a look at your network. COMPANYNAME can perform this task for you by discovering the issue and taking the necessary steps to get your network connections working at optimal levels. For assistance troubleshooting any of your company’s technologies, give us a call at PHONENUMBER.