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What Virtual Assistant Is Right for You?

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Virtual assistants are some of the most common technologies out there, which is kind of a strange thing to say. With mobile devices taking over the personal and professional lives of users, we suppose it’s natural that virtual assistants have flourished in today’s workplace. What are these assistants, and what are they capable of?

Virtual Assistants, Today and Tomorrow
Virtual assistants are programs that let us speak to our devices to perform certain functions. These functions include adding an item to a list, playing music, creating reminders, and so much more. The future could introduce countless other ways to take advantage of virtual assistants, even if it’s a bit of a strange feeling to talk to an inanimate device.

New providers are also appearing, which in turn expands the selection of virtual assistants to consumers. This can create more competition and encourage the development of fresh ideas that can further the quality of future solutions.

Weighing Today’s Assistants
There are five mainstream digital assistants in today’s business world. They include: Google’s Assistant, Microsoft’s Cortana, Amazon’s Alexa, Apple’s Siri, and Samsung’s Bixby.

Alexa
Amazon’s Alexa is pretty high-profile, appearing on Amazon’s flagship devices like its smart speakers, Echo. Other brands use Alexa as well, but it’s most well-known for the Echo speakers. Alexa is used on Amazon’s tablets, as well as in their Amazon Fire TV products and other Internet of Things devices. Alexa is perhaps most well-known for its compatibility with third-party apps, all of which is offered free of charge. Therefore, Alexa is more likely to work with your smart appliances than other solutions out there. Alexa can be downloaded on Android devices, despite reports that it is more limited on these devices compared to Amazon’s.

Google Assistant
Android devices running 6.0 Marshmallow or higher can take advantage of Google Assistant. If you have a Google Home device or similar speaker, you can use Assistant to connect to them. Assistant can be found in headphones, smart displays, and televisions. Assistant is reliable enough that it can be used most of the time, though it is most reliable when it’s used with Google’s services, including Google Calendar and Chromecast.

Bixby
Maybe you’ve never heard of Bixby before. It’s exclusively on Samsung devices like the Family Hub 2.0 refrigerator. Bixby is a three-pronged personal assistant consisting of Bixby Voice (control a device with your voice), Bixby Vision (think Google Lens), and Bixby Home (a Google Feed-like solution). Bixby’s Version 2.0 is open-source, allowing developers the ability to use it in their development plans.

Cortana
Cortana is basically the Microsoft version of Alexa, working with every device that has Windows 10. While Cortana works in a similar way to Alexa, Cortana does have more limited capabilities compared to Alexa’s skills. Even if the user doesn’t have their PC nearby, Cortana can be used on Apple and Android devices. By far Cortana’s most interesting feature is being able to search your settings, documents, and other important data for whatever you’re searching for. The most notable tech demo involving Cortana showcased its ability to compile user-friendly statistics and display them in graphs, highlighting the perks of this virtual assistant.

Siri
Siri was the app that spearheaded development of virtual assistants. Siri is the Apple-exclusive virtual assistant that many users have on their iPhones and other Apple products. The Apple HomePod is a good example of this, but Siri is compatible with many other IoT devices that can give the user unparalleled control over their home just by speaking to their devices.

Which of these virtual assistants is your favorite? Let us know in the comments.

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How Does the A.I. in Reality Measure Up to Hollywood’s?

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Figuring out how to utilize platforms that depend on machine learning to boost an organization’s bottom line is one of the biggest puzzles for every modern business owner. After all, seemingly every new technology concept can be leveraged into enhanced profitability if it is rolled out right. In this case, many organizations have found ways to use human-created machines to learn how to do tasks that would be deemed too expensive if humans were to do them.

Over the years, A.I. has been a frequent topic of discussion, and one that fiction authors (especially those in science-fiction) have used for all types of stories. In Hollywood, the artificially intelligent character has been around for a long time, a lot longer than the A.I. businesses are using to enhance their profitability. Today, we are going to look at how A.I. is portrayed in media and how it differs from the reality of modern A.I.

The Start of A.I. in Reality
In 1956, 30-some scientists met at the Hanover Inn on the campus of Dartmouth College in New Hampshire to discuss a “strange new discipline”. The talks were about how to build a machine that could think and went on for weeks. What came to be known as the “Dartmouth workshop” founded a quest for A.I. The discipline almost died off several times, but if you look at the world we live in today, it’d be hard to consider that. These days it seems like every business is using some sort of software platform that features what those at Dartmouth a half-a-century ago could only dream about. Machine learning has seen major innovations in many different industries, and we are closer than ever to deep learning–the innovation needed in machine learning to create machines that think like we do.

The Start of A.I. in Hollywood
In Hollywood, however, deep learning is a thing of the past. Machine sentience is commonplace and stories of A.I. are typically approached as commentary about the tyranny and hubris of human beings. A.I. works for so many different types of story arcs as setting an A.I. up as the hero works, setting them up as the victim works, and setting them up as a villain works. In fact, since humans haven’t mastered the technology, writers do what they do best: use creative license to create A.I. characters that are more like humans than machines. The first robot A.I. was Robby the Robot in 1956’s Forbidden Planet, but 1931’s Frankenstein was the first time an artificial being was brought to life on the big screen. A.I. is often used as a plot device for entertainment’s sake, or as commentary, but media hasn’t been able to completely represent where we are at with the technology today because, thus far, A.I has been created to help humans solve problems, not to actually have artificial consciousness. Here are a few movies that represent different uses of A.I. and how they stack up against modern A.I.:

2001: A Space Odyssey (1968)
Directed by: Stanley Kubrick.
Written by: Stanley Kubrick and Arthur C. Clarke.
Starring: Keir Dullea, Gary Lockwood, Williams Sylvester.
Summary: The sudden appearance of a giant black monolith acts as a portal through time, transporting the view from prehistoric Earth to a future where space exploration is commonplace. On a manned trip to Jupiter, two astronauts are tricked by a crafty mission computer, a HAL 9000 series that claims to be “foolproof and incapable of error.” One of the astronauts is killed by HAL, while the other one risks everything to inflict retribution.
How the A.I. stacks up to modern A.I.: The HAL 9000 is a pretty decent representation of what a future A.I. system is going to be used for. The decision to kill the crew, and its subsequent pleading toward the end of the film show situations in which HAL was more like a malevolent human than as a sentient machine. Today’s A.I. is all about using data to solve organizational problems, but “feelings” is not in the equation at this time.

Blade Runner (1982)
Directed by: Ridley Scott.
Written by: Hampton Fancher and David Webb Peoples from a novel “Do Androids Dream of Electric Sheep?” by Philip K. Dick.
Starring: Harrison Ford, Rutger Hauer, Sean Young, Edward James Olmos, Daryl Hannah.
Summary: Blade Runner is set in 2019 Los Angeles and features former police officer, Rick Deckard (Ford) who works as a Blade Runner, someone who hunts down and retires replicants–artificial beings who seem as human as the humans themselves. In the course of action, it’s hard to determine who is in the right, as the lines are completely blurred between replicants and the people tasked with killing them.

How the A.I. stacks up to modern A.I.: The replicants in Blade Runner were man-made men (and women). From their appearance to the fact that they implanted human-esque memories in the machines told a story about how dangerous it can be when people try to play God. So, while it makes for great cinema, the replicants being indistinguishable from their human counterparts is questionable. There hasn’t been any technology developed to make machines more human, they have to be told to try to do things the way humans do in order to learn as humans do, making the whole premise impossible to implement with today’s limited A.I. technology. However, Google’s most recent new development, called Google Duplex, will allow Google Assistant to make phone calls for you. For example, if you ask Google Assistant to make a haircut appointment for you, it will call your salon, as if it were a person, and negotiate a time to fit your schedule. The results are both really cool, and a little creepy, but in the end, if Duplex can save you a few minutes here or there and not make business think they are getting fake auto calls, we’re all for it.

WarGames (1983)
Directed by: John Badham.
Written by: Lawrence Lasker, Walter F. Parkes.
Starring: Matthew Broderick, Ally Sheedy, John Wood, Dabney Coleman.
Summary: David, a hacker a decade before hacking became commonplace, breaks into NORAD and programs the WOPR, a military strategy computer, to play out war games until it has launch codes and launches hydrogen-bomb-tipped missiles at the Soviet Union. After finding the key to disarm the missiles, David and his friend Jennifer (Sheedy) track down the system’s creator to help keep the U.S. from launching Global Thermonuclear war.
How the A.I. stacks up to modern A.I.: WarGames examines the nature of a machine learning computer and how its role could be critical for the sustainability of the human race. The answer, as hokey as it is, to keeping the WOPR (also called Joshua after the developer’s dead son) from launching missiles is Tic-Tac-Toe. The WOPR learns that nuclear war and tic-tac-toe are pointless. That is the kind of fundamental application that modern A.I. could work out, and while we don’t suppose the U.S. military is looking to integrate A.I. to our national missile defense, the A.I. of WarGames was a pretty good representation of how A.I. could learn what are typically very human lessons.

Her (2013)
Directed by: Spike Jonze.
Written by: Spike Jonze.
Starring: Joaquin Phoenix, Amy Adams, Scarlett Johansson, Rooney Mara, Olivia Wilde.
Summary: Set in the very near future, recently divorced writer, Theodore Twombly (Phoenix) purchases a companion bot named Samantha (Johansson). She is an A.I. assistant but is exactly what Twombly needs and ends up falling in love with it. As their relationship develops, he becomes happier, then stagnates and is forced to break it off when Samantha describes how she can be in love with thousands of people simultaneously. How the A.I. stacks up to modern A.I.: The movie Her provides a fair amount of foresight to where the virtual assistant program is going. If you spend any time thinking about the future of technology it becomes evident that the more engaged you can get with your virtual assistant, the better it will work for you. Samantha has a superior understanding of language, fluidity to “her” voice, reasoning, planning, and most importantly for our purposes, obvious learning capabilities. The fluctuations in its emotional state don’t do the representation of the A.I. justice, but all-in-all Her is an interesting character study about how artificial intelligence could be designed to treat humans down the road.

Ex Machina (2014)
Directed by: Alex Garland.
Written by: Alex Garland.
Starring: Domhnall Gleeson, Oscar Isaac, Alicia Vikander.
Summary: A billionaire, Nathan Bateman (Isaac), fixes a contest to get one of his employees, Caleb (Gleeson) to come to his remote laboratory to take part in a Turing test of a new A.I. that he’s developed. The A.I. is kept in a humanoid android named Ava (Vikander). When she convinces Caleb she is being tortured, and he finds out Bateman’s dirty little secret, he tries to help Ava bust out, only to be duped and left for dead after Ava kills Nathan. She escapes alone on a helicopter.
How the A.I. stacks up to modern A.I.: First, I’ll say that this is one of the coolest of the A.I.-based movies because there is a sense of mystery, much like that inherent with A.I. The solitary genius theory is one of the most used when it comes to A.I. movies (or monster movies) and while the A.I. itself showed well, there is no way that a single person, even one with unlimited resources, could create a functioning A.I. automaton. As far as the deep learning capabilities, the Ava android is what we both aspire to and hope to avoid–which is kind of a good metaphor for the discipline as a whole.

There are dozens of movies with artificially intelligent characters. With people building new A.I.’s every day, the way they are used in reality remains to be seen. In movies, however, they will continue to astound and thrill. Here are some other titles that feature A.I.:

  • Star Wars
  • Short Circuit
  • Alien
  • Terminator 2: Judgement Day
  • The Matrix
  • Bicentennial Man
  • I, Robot
  • Iron Man
  • Transcendence

Do you have a favorite A.I.-fueled film or television show? Are you of the opinion that the A.I. systems we can interact with are close? Are they necessary? Leave your thoughts in the comments below.

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Where You May be Seeing More AI Soon

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The notion of artificial intelligence has played out in fiction, on the silver screen, and on the small screen for decades. Instead of having sentient cyborgs that enslave humanity, people are using A.I for our benefit. Today, we take a look at the A.I. of 2018 and how your business can leverage it for your benefit.

What is Artificial Intelligence
Today’s world is filled with data. All the experiences and thoughts humans have produced over centuries have provided somewhat of a record of what is expected from A.I. After all, if humans are going to replace workers with machines, ensuring they can do the jobs as (or more) efficiently is going to be important. For now, however, A.I. is being utilized in conjunction with people–trying to make our world better by making the applications and services we depend on more intuitive and efficient.

At one time there were the American Titans of Industry. Today we have Titans of Technology, and not one of them isn’t completely fascinated by the practical applications that artificial intelligence (in some fashion) can have for humanity. The thing standing in the way from all this glorious A.I.-fueled innovation, of course, is humanity. It seems every so often there is a report that is written suggesting that millions of workers can now be replaced with machines, and in the interest of shareholder profits, any business that has been able to leverage A.I. and increase its profitability has gone ahead and done so, often against public sentiment.

One study predicted that 47 percent of all jobs could be automated by 2033. That’s only 15 years off. If you’re looking for some current statistics, another report found in 2016 that up to nine percent of all workers are now unnecessary. Yet another suggested that 800+ of the largest businesses in the world, will cut between four and seven percent of their workforce and replace them with more efficient and less costly artificially intelligent machines.

How Your Business Could Use A.I.
You use A.I. every day without even thinking about it. Every time you use Google. Every time you use Uber or Lyft. Every time your email sends an incoming email to spam. Even as people all look forward to an inevitable permanent vacation as a result of A.I., it can be extraordinarily useful for the smaller business. Here are three ways even the smallest of businesses can take advantage of the growing A.I. market.

  • Operations – For small manufacturers or service providers many of the often-redundant parts of the job can now be automated. Since an A.I.-fueled ERP or CRM platform adjusts to the data you enter into it, it increases the level of automation that you can use to make your business more efficient.
  • Marketing – Small businesses rely on very targeted marketing campaigns, and by utilizing A.I.-driven marketing platforms, companies can reduce their marketing costs and target the audience most likely to purchase their products and services.
  • Customer Service – Customer service representatives have a tendency to flame out fairly quickly and actually deteriorate a company’s relationships with its customers. By using A.I. to automate a big portion of the customer service load, customers will get better support, and will tend to become repeat customers.

How has your business been able to utilize artificial intelligence? Do you foresee using A.I. in any capacity going forward? Leave your thoughts below and return to our blog for more great technology-related information.

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2018: What to Expect from Technology

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2017 saw the rise of many great technology solutions for small business, including an explosion of popularity in business intelligence, artificial intelligence applications, and machine learning. Meanwhile, other established technologies have continued their domination of the industry. What can your organization look forward to seeing on the forefront of the small business technology race in 2018?

We’ll take a look at some of the upcoming and emerging technologies that your business may want to consider for future investment.

Artificial Intelligence
Artificial intelligence in terms of business use consists of analyzing data to create better outcomes, remake the customer experience, and completely change the way that organizations conduct themselves through the use of automation. Artificially intelligent technology can help to streamline operations and the customer experience through the implementation of chat bots and other machine-learning capabilities. However, researchers have recommended that AI be limited to specific roles rather than broad concepts, as too much of a lack of focus could lead to poor performance as a whole, deterring organizations from implementation in the future.

Even if businesses aren’t implementing artificial intelligence as soon as possible, 59% of businesses are still collecting information so that they can benefit as much as possible from such an integration. By taking this proactive stance on artificial intelligence, they are ensuring that they can hit the ground running when it comes time to do so.

Intelligent Analytics
Analytics have become an increasingly important part of doing business. This is because the availability of data, and software that allows for the analysis of said data, creates an environment where better decisions can be made using this analysis. By taking a carefully crafted deep dive into the numbers behind goods or services, organizations can make greater profits and eliminate inefficiencies in never before seen ways. Think of it like “trimming the fat,” so to speak.

Of course, these intelligent analytics can also be used to find new and more lucrative business ventures. Without proper analysis, though, these statistics and analytics are just empty numbers. Business intelligence apps aim to provide perspective and create insight for operational efficiency and effectiveness. Businesses that want to reap the most benefit from their data will invest in business intelligence strategies to glean important insights.

Cloud Technology
The cloud retains its importance as one of the best ways to take full advantage of modern technology. This is because no matter what type of business applications are released in the future, the cloud will remain one of the best ways to access them. The cloud offers dynamic access to business-critical computing constructs and applications that business owners will want to utilize because they offer cost-reduction and other benefits.

How does your business plan on using the cloud and these other technologies in 2018? To learn more about your options, reach out to COMPANYNAME at PHONENUMBER.

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Artificial Intelligence Can Be Useful To Hackers, Too

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Man matching wits with computer isn’t new territory. In 1830, a locomotive raced a horse to see which was superior in terms of speed and distance. 1956 saw the first time a human played chess against a computer. Today, the time has come when an artificial intelligence has begun to break into a new territory that was dominated by humans for thousands of years: crime.

At a recent technology expo, a human hacker and a sophisticated computer that is capable of machine learning each attempted to spear-phish as many victims as possible through Twitter. For two hours, both entities refined their message in an effort to be more effective against the target. At approximately 1.075 tweets per minute, the human was able to make 129 tweets, 49 of which were successful. The computer was able to make 810 tweets in two hours, which is about 6.75 tweets per minute. In that time, 275 victims were converted.

Even though humans had a higher attempt-to-victim percentage, the machine was able to get 5 times as many victims in the same amount of time.

In a Cylance poll held during ConFab, attendees were asked if criminal hackers will use AI for offensive purposes in the coming year, to which 62 percent answered in the affirmative. Even though no one could cite any specific incidents, the overwhelming consensus among experts is that hackers have already begun using AI. Like all high-tech crimes, AI is a global issue that changes fast and often, making it extremely difficult for law enforcement to find and prosecute perpetrators. Even when they’re able to identify offenders, they often run into issues where the laws and statutes are well behind the technology in question.

Another reason that identifying and combatting AI is so difficult is because there are constant debates among experts around the globe on what exactly constitutes as AI. Think about it like this: millions of people consult virtual assistants, like Siri and Alexa, every day. However, if you ask the majority of them if they were using artificial intelligence, they’d say ‘No.’ In reality, they are both examples of AI being put to use to enhance the lives of its users.

There are a lot of potential uses for AI by cyber criminals. For example, hackers could use machine learning capabilities to write programs that personalize emails with malware attachments. As that technology is developed, there will likely be a time when distinguishing actual email and phishing attacks is nearly impossible. Another probable use of machine learning and AI for hacking is drastically reducing the time and resources it takes to find and exploit vulnerabilities in software though automation.

For a small business, AI might not be not something that you need to concern yourself with – and perhaps it isn’t, at the moment. However, AI is already being incorporated into many aspects of business with great success and many experts feel it will be very important in the near future. What do you think? Would you be willing to give AI a try? Let us know in the comments!