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Best Practices

Tip of the Week: 4 Scams to Look Out for and What You Can Do to Prevent Them

b2ap3_thumbnail_basic_net_security_400.jpg There’s no question that cybersecurity is an important part of managing a business, especially with so much technology in your office. Yet, the real challenge comes from making sure that your employees know and understand best practices, and are willing to adhere to them. Here are some easy ways that you can help your employees understand just how important IT security really is.

Change Passwords Frequently
Password security is a big problem for both the commercial and domestic computer user. Too often you see stories about users having passwords like “password” or “123456.” To help your team avoid this, create a handout that has the following best practices on it:

  • Make your passwords long (at least 16 characters). The longer, the better, as this makes the passwords more difficult to guess.
  • Make your passwords complex. Use a plethora of special characters, numbers, and both upper and lower-case letters.
  • Never use the same password twice. When a hacker steals a password, they may try to use it on other related accounts.

Of course, a password manager makes these tips much easier to accomplish; particularly one that allows you to share passwords across your organization’s network. You can group together users and distribute credentials as they’re needed, synced in real time to their devices. As a bonus, you can use complex passwords without the frustrations of forgetting and remembering them.

Watch Out for Spam
Hackers will often spread spam in the hopes that someone will slip up and offer important credentials or personally-identifiable information via email or phone call. We’ve outlined a couple of common spam situations below, so that you know what to look for:

  • A big congratulations: If you get an email saying that you’ve won the lottery or a big winner who needs to claim the prize, you can disregard it as spam. In general, if something is urging for immediate action, you might want to think twice about what it is.
  • Fake law enforcement threats: Hackers know that people are intimidated by the authorities, so they will create messages claiming to be from the FBI or local law enforcement. They will then declare that you have done something wrong and that there is a fine. Messages like this use fear against you, so be careful not to fall into the trap.
  • Spear phishing tactics: These are tactics in which hackers will target specific users and tailor their attacks to the individual. Details to look for could include customized phone numbers, addresses, and personal information regarding their schedule or workplace. Since the attacks don’t look like generic spam, they can fool users.
  • Whaling schemes: These are top-tier social engineering threats that almost don’t classify as spam due to how dangerous they are. Whaling schemes, or CEO fraud, is when a hacker impersonates the business owner in an attempt to get financial departments to wire transfer funds to offshore bank accounts. Look for inconsistencies with email addresses, or simply ask the one who has sent the message, if it’s a real request or not.

Many of the above email threats can be mitigated with an enterprise-level spam blocking solution. Spam blocking keeps suspicious messages from hitting your inbox in the first place, which increases the chances that your employees won’t see them at all. However, there are still some that might manage to squeeze past filters. Therefore, the only real way to prevent these problems is by taking proactive security measures.

To learn more about cybersecurity, reach out to COMPANYNAME at PHONENUMBER.

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Best Practices

Tip of the Week: 6 Tips to Avoid Getting Scammed This Holiday Season

b2ap3_thumbnail_are_you_being_scammed_400.jpg The ingenuity of criminals knows no bounds, especially when it comes to the holidays. You’d think that scammers would be merciful during this time of peace on Earth and goodwill to man. Nope. This is when they step up their scamming efforts, which means you need to be ever vigilant.

Here are six scams to be mindful of this holiday season.

Be Careful Where You Donate
The holidays are a great time to make end-of-the-year donations that you can deduct from your taxes. Unfortunately, scammers know how to play on people’s heartstrings and they’ll set up fake charities with slick online websites in order to scam you out of money that should be going to help others.

To make sure you’re giving to a legitimate charity, AARP recommends, “Before donating to a charity, make sure it is registered with the Secretary of State and ask how much of the money goes to the charitable fundraiser and how much goes to the charitable purpose.”

Be Wary of Fake Gift Cards
Often used as a gift for the person who “has everything” or as a small supplement to be given besides a larger gift, gift cards are a very popular gift to give. However, gift cards are also a vehicle for scammers to use. For example, how often do you see great deals on gift cards on online auction sites? As it turns out, those “great deals” are very likely for stolen, worthless cards.

The easiest way to avoid this sort of scam is to only purchase gift cards from a trusted, licensed merchant. Also, if you’re purchasing the card at the store it’s for, ask the cashier to check the balance of the card so you don’t get scammed into buying a bogus card placed on the rack by the thief.

Be Sure to Track Your Packages
The holidays are crunch time for parcel delivery services. For thieves that may lack hacking and technical skills, simply walking up to a front porch and stealing a package is an easy way to make some fast cash. They may even have zero use for what’s in the box, but that won’t keep them from walking off with your goods, just in case there’s a chance that it contains an item of value.

To prevent this risk, when you order a package make sure that your signature is required in order to receive it. This will prevent the package from being left on your steps for a thief to easily grab. Also, remember that you can have the package delivered to your work address if nobody will be at your house to sign off for your package.

Watch for Credit Card Skimmers
Some thieves even have the know-how to steal data from your credit card using skimming devices at ATMs and other POS devices. Therefore, it’s preferable to shop with a credit card over a debit card, and there’s a lot to be said for cash being a secure way to pay for things. Also, look closely at the device before scanning your card. If it looks like it’s been tampered with, then you’ll want to alert store management.

Don’t Fall for Bogus Deals
Finally, it never hurts to rely on some relatively timeless shopping advice: if an offer sounds too good to be true, it probably is. Before completing any purchase that seems like the deal of a lifetime, make sure you at least familiarize yourself with all of the terms and consider the ones that probably aren’t mentioned. No deal is worth risking your financial future for.

Be Safe Online
Finally, there are plenty of scams to be found online. The best way to avoid getting taken by an online Grinch is to follow best security practices. These include:

  • Before submitting any sensitive information, look for the padlock icon in the address bar, along with HTTPS at the beginning of the URL.
  • Only shop on websites that have a good reputation.
  • Avoid using public Wi-Fi when shopping online.
  • Avoid using your debit card online. Instead, use credit cards and gift cards.
  • Be skeptical of unsolicited emails in your inbox, especially when it comes to fake invoices and bogus shipping orders.

By avoiding these six scams you can shop with confidence this holiday season. It’s also important to keep in mind that these scams are utilized by thieves all year round, so you’ll want to always be looking out for them.

Have you fallen for any of these scams or encountered any of them while shopping? If so, share with us your scam story in the comments. 

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Best Practices

Tip of the Week: How to Clean Your PC Like an IT Pro

b2ap3_thumbnail_cleaning_your_computer_400.jpg Just as anything else will, a computing device will need some TLC to keep it physically clean and in tip-top shape. In order to clean your system safely, you will need proper tools, and the know how to properly clean your PC.

For a basic cleaning, a can or two of compressed air, and lint-free wipes should suffice. For jobs that will require a little more elbow grease, you will need to add a few more items to this list–a small screwdriver, cotton swabs, and isopropyl alcohol (make sure it’s isopropyl, and not ethyl-based).

Cleaning Out the Desktop
Before you get started, keep in mind that you’ll be dealing with some pretty sensitive hardware. We highly recommend having an experienced technician handle this for you.

First and foremost, you’ll want to completely power-down your system. This includes not only powering down the machine but also killing power to the surge protector it is plugged into and removing the power supply cord from your system. Wipe down the case exterior using a static-free dust cloth and get rid of dust that has been caught in the external vents, preferably by using your compressed air once the case has been opened. For dust bunnies of above-average size and other assorted crumbs, carefully go through and wipe them away with cotton swabs before using the compressed air to rid the system of the remaining dust.

As you use the compressed air, be sure not to sustain the stream for too long, as it could damage some of the more sensitive components of your system. You should also be very careful of what you touch in the system and avoid any bare or soldered wire to avoid serious electric shock. As you will almost certainly be generating static, make sure that you touch the metal and plastic frameworks frequently enough to keep you fairly equalized.

Once you’ve finished with that, close the case back up and go over it again with your dust cloth.

While it may be tempting to just take a vacuum to the buildup of dust in your system, don’t. The bristles on the vacuum are notorious for generating static, which can easily damage the delicate internal parts that your system relies on to function.

Making Your Screen Spic and Span
There is little more annoying than fingerprints and smudges streaking up your screen, especially when you are trying to focus on your work. Fortunately, cleaning the screen of your display is fairly similar to cleaning a window, with a few special considerations.

If you utilize an LCD display, applying a half and half mixture of distilled water and white vinegar to a microfiber cloth and gently wiping the screen works wonders to rid it of debris. If you still operate a CRT monitor, an ammonia-free glass cleaner will do just fine while preserving the screen’s coating. Make sure that you don’t spray the device with whatever liquid you use in either case. Instead, apply the cleanser directly to the cloth and wipe down the screen that way.

Keeping the Keyboard and Mouse Clean
Of all of your computer’s components, the keyboard and mouse will be the ones that are exposed to the most debris and bacteria as they are handled almost constantly during computer use. To do a basic cleaning, unplug your keyboard from the rest of the system and turn it upside-down, gently shaking it to dislodge any crumbs and other particles that are trapped between the keys. Another option is to use a can of compressed air, spraying between the keys at a 45-degree angle. Once you’re confident that most of the accumulated mess is cleared away, gently flip it over and shake it out again before carefully wiping it with an antibacterial wipe and drying it with a microfiber cloth.

If your keyboard is a membrane type keyboard, it is possible to remove the keys to get a good, comprehensive clean. Before you do so, be sure to create a record of the keyboard’s layout so your keys may be replaced properly.

To remove the keycaps, use the small screwdriver to gently pry them from their housing. However, because they can be difficult to put back on, leave larger keys (like the space bar, shift, and enter) on the keyboard as it is being cleaned. Use compressed air, cotton swabs, and isopropyl alcohol to clean out the grime that was hiding under the keys. Once you’re satisfied, snap the keycaps back in place and test thoroughly.

As far as the mouse goes, the overwhelmingly more common LED-sensor models will only need to be wiped down with a lint-free cloth and a few quick swabs of rubbing alcohol.

A Clean Workstation is a Happy Workstation
Keeping your computer clean can provide many benefits beyond just the aesthetic value. Equipment will likely run better, last longer, and be less apt to make you sick through exposure to simmering bacteria and germs. For more ways to optimize your technology experiences, make sure you keep checking back to our blog.