Author: Casserly Consulting

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Alerts

Tip of the Week: Here’s Your PC’s Wish List for National Clean Out Your Computer Day

b2ap3_thumbnail_embrace_clean_your_pc_day_400.jpg Do you know what today is? It’s National Clean Out Your Computer Day! This means that there is no time like the present to make sure that you’re taking good care of your business’s technology assets. In honor of this day, we’ll discuss ways in which you can take better care of your technology.

Consider Your Unused Applications
It’s inevitable that your organization will stop using certain applications as time goes on. Maybe they’re just not necessary anymore, or they became outdated and you replaced them with better, more efficient solutions. Regardless, it’s important to make sure that you’re not paying for software that you no longer use, so make sure that you routinely uninstall software that fits this description. It’s a best practice to evaluate whether or not you need software that’s only used once or twice every couple of months.

Be Ready to Update Your Software
If you want to make sure that your PC is operating at maximum capacity, you need to keep your software updated. Patches and updates are designed with two purposes in mind: 1) Shore up weaknesses in security protocol, and 2) Improve the performance of the software. This is why it’s so important to make sure that you always keep your software up to date. Just be sure that all of your legacy apps don’t suffer from compatibility issues before upgrading to the latest versions, so reach out to COMPANYNAME before making the jump.

Run Defrag Software
Do you ever wonder what happens when you save and delete files, or move them from place to place on your hard drive? Pieces of your data wind up being stored in various locations, which makes it more difficult for your computer to effectively gather and open them when the need arises. Defragging your hard drive essentially gathers all of these pieces of data and places them where they originated, thus improving PC performance. Keep in mind that defragging only applies to hard disc drives, not solid state drives. Also, if you’re running a newer version of Windows, then you don’t have to worry about defragging because Windows will automatically do this for you when the drive isn’t in use. Defragging software is a great way to negate trouble, but if you’re hesitant to try this yourself, be sure to reach out to COMPANYNAME.

Clear Your Workstation of Dust
Dust collects over time, so it’s in your best interest to clear it before it can cause damage to your workstation. A can of compressed air can help you blow away the dust that collects around vents and fans on your computer. Also be sure to turn your keyboard upside down and shake it to clear away skin particles and food crumbs that may have fallen into it.

Remember Your Computer’s Insides
Before cleaning your PC’s insides, make sure that you properly shut down your computer and unplug it from the wall. If you’re not in the habit of peeking inside your computer, you may be surprised to see it coated in a layer of dust. This dust comes from the computer’s fans, and it can cause some serious performance issues, like overheating and computer crashes. Take a can of compressed air and blow away any dirt or dust that persists within. Also of note is that you should never touch components with just your bare hands, as the oil on your fingers could potentially cause damage. We’d prefer that you reach out to a trusted technician like those at COMPANYNAME before trying any internal maintenance yourself.

If all of this sounds like too much work, well… we can’t blame you. After all, you have a business to run. What you can do is reach out to COMPANYNAME and have our trusted technicians take good care of your technology. To learn more, reach out to us at PHONENUMBER.

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Technology

4 Options for Backing Up Your Data. Which is Best?

b2ap3_thumbnail_backup_and_recovery_400.jpg It’s every business owner’s worst nightmare; they wake up to find out that their entire data infrastructure has been wiped out by some unexpected natural disaster or hacking attack. The only way to guarantee that your business’s future remains intact is to have some sort of data backup and recovery system, just in case of the worst.

However, if you’re unfamiliar with data backup solutions, you might not know where to start. We’ve outlined several options that your business has, as well as which ones are the superior choice.

Local Data Backup
Most organizations will immediately think of local data backup as their first option. While it’s a great way to avoid the risks of not having any data backup at all, keep in mind that it’s far from the ideal solution. Two types of local data backup solutions are magnetic tape and external hard drives. These allow you to keep a copy of your business’s data on-site in the event of a disaster, but it’s not a guarantee if you want to ensure the recovery of your data.

Imagine for a moment that your business was struck by a disaster so great that it eliminated pretty much everything that your organization had stored in your office. Fires, earthquakes, tornadoes, or floods all have this destructive capability. If this were to happen, your organization would be left without a trace of data to go off of. Furthermore, you also run the risk of malware infections, user error, or hardware failure when hosting your data backups on-site.

So… what’s the next best thing?

Cloud Backup
The next logical step would be to host your data off-site, and the cloud allows for just that. If your in-house infrastructure were to be rendered obsolete or incapacitated by some sort of disaster, you could restore your data quickly and efficiently through the use of a cloud backup and restoration process. Plus, you can forget about the potential user error that could arise from having to manually set and restore through tape backups.

Multiple Data Center Backups
Before going all-in on a cloud-based backup, you should ask them how many data centers that they use to store your data. Ultimately, you want your organization’s data to be stored in as many different locations as possible, as this improves the odds that your data can be located and restored. Basically, if the data can’t be found in one data center due to some sort of internal problem, you’ll know with certainty that at least one of them has it.

Backup and Disaster Recovery (BDR)
For organizations that are serious about business continuity, an enterprise-level Backup and Disaster Recovery (BDR) solution is the best option to ensure the preservation of your mission-critical assets. BDR works by taking a backup of only files that have been changed since the last backup was taken, which allows it to take multiple backups throughout the workday instead of just one large backup after-hours. These backups are then stored in the cloud for future access.

BDR can also restore directly to a device, or to the BDR hardware itself, depending on just how bad the disaster is. This keeps downtime to a minimum and helps you get back in business as soon as possible following a disaster. If you have nothing to restore your data to, a backup device with all of your data can be sent to your office’s location overnight.

Are you ready to get started with BDR? To learn more, reach out to us at PHONENUMBER.

Categories
Best Practices

Tip of the Week: How to Charge Your Mobile Device Battery Faster

b2ap3_thumbnail_charge_your_smartphone_battery_400.jpg Most of the time, you don’t care about how long it takes to charge your device’s battery–that is, until you find yourself in a bind and need a full charge ASAP! It’s in a moment like this when you frantically ask the question, “Is there any way to make this battery charge any faster!?” Fortunately, there is.

Power Off Your Device
The first charging tip happens to be the most obvious: turn off the device while it charges. This way, your battery is fully devoted to the task of charging, instead of your juice being diverted to open apps.

Although, as we’re all well aware, there are many times when you need a charge, but you’re not in a position to power off your device. After all, you may need to take a phone call or use the device to get work done. In an all-too-common scenario such as this, there are actions you can take to speed up a charge. Consider the following.

Disable the Device’s Internet Connection
Your phone uses a bunch of juice just to stay connected to the World Wide Web. If the task you’re working on doesn’t require an Internet connection, then you can disconnect from the web by activating airplane mode. While in airplane mode, you can still use many of your device’s core apps, like the calendar, calculator, alarm clock, etc.

Turn Off Bluetooth
Bluetooth is another major power drain for mobile devices. If you’re not in need of a Bluetooth signal, then your device will charge faster if Bluetooth is turned off.

Use a Wall Outlet
Yes, you can charge your device while it’s plugged into another device’s USB port, but the reality of the situation is that a direct connection to a wall outlet provides way more juice than another device’s USB port. In fact, in some scenarios, you may experience that a device charging via another device’s USB only prevents your device from losing power more quickly.

The mechanics behind this actually makes a lot of sense. Essentially, different chargers have different power outputs. PC Advisor explains, “While a PC’s USB port is specified at 2.5W for USB 1.0 and 2.0 and 4.5W for USB 3.0 (so always use a USB 3.0 port in preference to USB 1.0 or 2.0 when available), a phone charger might be rated at 5W and a tablet charger 10W, for example.”

Upgrade Your Charger
We should note that just because you’ve got your device plugged into the wall, doesn’t mean that it’s receiving the maximum charge. Sometimes, a charger may be rated at 5W when your device can accept a higher charge like 10W. If this is the case, then upgrading your charger appropriately will allow you to take full advantage of your phone’s charging potential. To better understand your device’s charging capability, consult the owner’s manual.

Quick Charge 2.0 By Qualcomm
Thinking beyond the tweaks you can make to your device, you can employ an outside solution like Quick Charge 2.0 by Qualcomm and have a 3300mAh battery reach 60 percent capacity in only 30 minutes. Compare this to a normal 5W charger which would charge the same battery to 12 percent in the same amount of time. Of course, the catch is that the device needs to be running certain Snapdragon processors. So again, be sure to look into your device’s capabilities before following through with this solution. See the Quick Charge 2.0 in action by clicking here >>

By trying these best practices, you should be able to get the charge you need in order to supercharge your productivity! Do you have any additional tips that you try to get the most out of your device’s battery? If so, share them in the comments below!

Categories
Business

How Consolidating Your Technology Vendors Will Save You a Ton of Time

b2ap3_thumbnail_vendor_management_services_400.jpg Who manages the relationships that your organization has with its various vendors? Do you have someone who specifically handles this role, or is it pushed onto your already-full schedule? If this is something that takes up a significant portion of your day, vendor management (though necessary) can become a detriment. Thankfully, there is a better way to handle your vendor relationships, and it doesn’t involve stretching yourself thin.

With COMPANYNAME’s vendor management strategy, an outsourced provider directly handles all vendor relationships so that your organization doesn’t have to. Vendor management solutions have the potential to save your organization a large amount of time and capital.

Basically, how this works is that you no longer have to deal with the frustrating and time-consuming process of reaching out to each and every one of your vendors, and the outsourced provider handles this responsibility for you. In a sense, a service provider like COMPANYNAME can be your single point of contact for your technology vendors.

There should be no question whether you have time to deal with the emails and phone calls required to keep up with your technology. We can handle all of this for you, plus some, reaching out to your vendors as your business encounters issues. If you have questions about your products, you don’t have to worry about being put on hold or finding the right technician. We’ll deal with all of that for you so that you don’t have to waste your time.

Consolidating Your Vendors Into a Single Phone Number
Without vendor management, your business would be wasting countless hours that would be better spent on profitable initiatives. Furthermore, relying on vendors to resolve issues can quickly put a time-sensitive project behind schedule. With outsourced vendor management, you achieve all of the goals that you want to get to without sacrificing the time that you would spend making sure that your technology solutions are working as intended. This single point of contact allows you to take the unpredictability out of your tech support.

If your business wants to improve operations and take technology management to the next level, consider our vendor management services. To learn more, reach out to us at PHONENUMBER.

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Cloud

Study Finds that 45% of Virtual Machines Would Run More Efficiently in the Cloud

b2ap3_thumbnail_i_choose_the_cloud_400.jpg By now you’ve surely heard about the benefits of cloud computing, but a new survey by TSO Logic might be just the proof you need to make the leap to the cloud. The survey analyzed 10,000 physical servers and 25,000 virtual machines, and the results are quite revealing!

At the end of the survey, TSO Logic found that 45 percent of virtual machines would run more proficiently if they were managed in the cloud. At 45 percent, this is a pretty significant chunk of servers. The reasons why cloud servers outshone their hardware-based counterparts varies. In 26 percent of the inspected machines, both on-premise and virtual machines suffered from a critical problem called over-provisioning. Basically, this means that the machines were set up in a way which caused them to use more resources than they have to work with.

InformationWeek reported that TSO Logic’s CEO Aaron Rallo came to the following conclusion: “Migrating them to the cloud and right-sizing them there would result in a 36 percent savings over their current operating cost.”

While any amount of savings is welcome in business, a large figure like 36 percent is particularly impressive. The expenses of implementing cloud solutions can be easily covered by the cost savings, and this efficiency only serves to further reduce cost savings. This cloud migration scenario also makes for the perfect time to upgrade older server units as well, since you can save money and reduce the odds of hardware failure with a hardware refresh. InformationWeek reports: “A secondary finding was that merely upgrading systems to the latest generation of servers, whether on premises or in the cloud, would also result in considerable savings. Twenty-five percent of the physical servers surveyed were more than three years old, meaning they dated back into the Intel Nehalem chip era of 2013 and its predecessors.”

Yet, this prompts the question, “Do I really need to take these measures when everything seems to work just fine?” Inefficiencies might not be an immediate problem, but if there are enough of them, they will begin to accumulate and create problems for your organization. Instead, It’s best to use these proactive measures to keep problems from happening in the future. That’s what this study seems to predict, anyway, and it makes sense.

If your business is ready to get the most out of its cloud solutions, reach out to COMPANYNAME. We can host your servers in the cloud so that you don’t have to worry about their management and maintenance. Furthermore, we can offer a complete and thorough IT assessment so that you know exactly what your organization needs to accomplish with the cloud. To learn more, reach out to us at PHONENUMBER.

Categories
Technology

Tip of the Week: Easy Ways to Train Your Staff About IT

b2ap3_thumbnail_business_it_training_400.jpg You might wish that your employees know more about IT and its inner workings, and you’re not alone. SMBs often suffer from a lack of IT talent, and they might try to supplement this lack of proficiency by training employees on how to do basic computer tasks required to work effectively. Thankfully, you don’t have to rely on just your knowledge and that of your employees when it comes to maintaining your technology.

You can augment your employees’ IT knowledge with the following services offered by IT providers.

An IT Help Desk
One of the best ways to supplement your organization’s in-house knowledge of technology troubles is by taking advantage of an outsourced IT help desk. Basically, this is a phone number or live chat system that your employees can utilize when they need help with specific technology problems. This strikes a unique balance between allowing your employees to get their own support, and giving them access to help when it’s needed most; allowing them to learn more about IT without letting them perform advanced procedures on their own.

If you want to use a help desk as a training tool, you’ll want to make sure that your IT service provider is remotely accessing your employees’ workstation during this process. This helps the service provider guide them through the steps one-by-one, without letting them make big mistakes that could derail operations. Once an employee knows how to do something in particular with minimal effort, they’re less likely to waste time on the same process in the future.

When this interaction is remote, it is typically more cost effective than having a technician go on site.

Focused IT Training
Training is an accepted part of the office environment, and one of the most valuable lessons that you can provide for your employees is technology best practices. Every so often, require that your employees review basic IT protocol, such as how to make secure passwords, how to handle sensitive information, troubleshooting common technology problems, and so much more. Ultimately, your goal should be for your employees to walk out of the training session with the sense that they’ve learned something new about how best to work for your organization and how to handle its technology with care.

In fact, some IT providers can provide all-you-can-eat help desk support for end users, while providing training materials, best practices, and more. We figure that the more educated and effective your staff is, the more growth you will experience. To learn more, reach out to us at PHONENUMBER.

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Security

Rootkit Hacks are Nasty, But Preventable

b2ap3_thumbnail_rootkits_good_or_bad_400.jpg The challenge for business owners is that there are so many different types of online threats, it borders on impossible to protect themselves from all of them. All of these threats hold limitless possibility to ruin your organization’s operations, either short-term or long-term. One of the most common threats out there is called a rootkit hack, and it’s one that you certainly don’t want to mess around with.

Defining a Rootkit Hack
Rootkits are malware that sit on a device for extended periods of time, often undetected for weeks, months, or even years. In this sense, they are very similar to trojans, which hide on networks and are capable of dodging security tools like antivirus and firewalls. Rootkits, however, aren’t designed to allow for backdoor access at a later date (though they certainly could be capable of doing so). Instead, a rootkit focuses on giving hackers administrator permissions so they can access systems in a pseudo-”legitimate” manner. The unfortunate side-effect for the user is that everything they are using the infected computer to do is being intercepted and controlled by someone else, placing them at the mercy of the hacker.

What’s even more confusing is that not all rootkits place your business at risk. In fact, many organizations that provide technical support for IT assets use rootkits for remote access and maintenance. The problem is that rootkits allow hackers to steal information, which can lead to a disaster.

How a Rootkit Works
The first step in a rootkit’s exploitation is seizing administrator control. Once the hacker has done so, their options are limitless. They can perform tasks such as deleting important files, installing software (like spyware), changing programs, recording keystrokes, and so much more. Hackers could steal vital information like credentials, access logs, or other important data. Furthermore, rootkits are usually software-based, though hardware-based rootkits accomplish a similar role and are arguably easier to identify. Just look for any piece of technology that looks like it doesn’t belong.

How to Prevent Rootkit Hacks
Protecting yourself from hacking attacks doesn’t have to be hard, but the sheer amount of possibility involved with them can be daunting. Rootkits can make their way into your network through the use of infected downloads, phishing scams, malicious URLs, and countless other ways. Always check to ensure the authenticity of what you’re downloading, and make sure to stay away from potential outlets of malware or other sketchy websites known for spreading malicious software.

By keeping these security discrepancies in mind, and by maximizing your use of best practices, you can effectively keep exposure to threats at a minimum. An enterprise-level security solution also goes a long way toward keeping your business safe, along with a firewall, antivirus tool, web content filter, and spam blocker. These solutions all take preventative measures to limit exposure to threats, taking some of the difficulty out of managing network security.

What To Do
If something seems out of place with your computer, disconnect your PC from the Internet and all internal networks immediately. This prevents remote access control and data leakage from rootkit hacks, but most importantly, you isolate the problem so that it can’t spread. If you don’t know how to get rid of the problem, professional technicians like those at COMPANYNAME have your back.

To get to the root of all manners of cyber threats, reach out to us at PHONENUMBER.

Categories
Technology

Explaining Managed IT to Busy Business Owners

b2ap3_thumbnail_managed_it_service_agreement_400.jpg As a business, you focus on providing a specific good or service to your area. This means spending a considerable amount of time trying to make your organization the go-to SMB for that particular service. All organizations specialize in a certain craft, but sometimes their skills may fall short of their needs in areas that lay outside this expertise. Outsourcing is a simple way for businesses to leverage skills that aren’t part of their expertise without taking the time to learn the skill themselves, and it’s an invaluable part of any business owner’s strategy.

Let’s use managed IT services as an example. While enterprises might have the budget and workforce to accommodate managing on-site networks and hardware, it’s unlikely that the SMB does as well. Technology maintenance requires careful attention to detail, which can only be offered by trained professionals who understand the importance of their task. IT maintenance and management isn’t something that can be learned overnight.

While the benefits are significant, the major roadblock for organizations isn’t implementing a new IT management model; rather, it’s their limited budget. They struggle to resolve problems with their IT systems without breaking their budget, and the typical break-fix IT company isn’t devoted to saving them any cash on technology repair. Instead, a managed service provider tries to take proactive measures to prevent issues from happening in the first place.

Comparing the two solutions side by side gives more than enough reason to forsake break-fix IT services. If you can prevent problems from happening in the first place, why wouldn’t you? When a server or workstation breaks down, countless files and hours of productivity are lost, making recovery difficult, if not impossible.

Managed IT allows for fixed monthly payments, taking the unpredictability out of managing technology. Unlike break-fix IT, which capitalizes on your business’s technology breaking down, managed IT services aim to prevent this from happening in the first place; saving your business money in the long run. You’ll find that when you experience minimal trouble with your IT, the possibilities are quite literally endless. You can invest more time and money into your business’s other aspects.

To learn more about managed IT services, reach out to us at PHONENUMBER.

Categories
Best Practices

Tip of the Week: Worried About Identity Theft at Work? Follow These Tips for Peace of Mind

b2ap3_thumbnail_protect_your_workers_identities_400.jpg The Bureau of Justice estimated that five percent of the entire U.S. population were victimized by identity thieves, a total of 11.7 million people. While the methods of collecting the data that identity thieves need to commit their crime vary from dumpster diving for carelessly discarded documents, to email phishing scams, there is a particular target that can easily supply them with the data they will need: the workplace.

While many businesses must collect a lot of personal data from their clients for billing purposes, their employees are also made vulnerable if some of that data was to be absconded with. After all, in order to properly pay an employee for their work, an employer will need a lot of their personally identifiable information on record. As a result, a workplace becomes a high-value target for someone seeking the data necessary to complete fraudulent actions in someone else’s name and becomes the responsibility of the entire business to safeguard that data, for the sake of their employees and their clients.

To that end, every employee should be educated in the best practices for protecting a company’s trove of sensitive information, and policies need to be implemented and enforced to ensure that these best practices are followed. To get you started with securing your office, make sure these four best practices are followed by everyone associated with your company.

Don’t Leave Workstations Unattended
Computers need to be locked and only accessible by its user’s password. Otherwise, anyone (be it a less-than-trustworthy employee or someone off the street stumbling across an opportunity) could access that workstation and any company documents available to that employee.

Go Paperless
Identity thieves love paper trails. Whether it be copies of sensitive files that make their way to the trash, or even documents that get left lying around the office, the fact of the matter is that having paper copies of sensitive information only increases the risk that this information will get stolen. Going paperless is a way to minimize this risk entirely.

Train Employees to Know What Email Scams Looks Like
Scams targeting email inboxes are some of the top ways that identities are compromised. Therefore, in addition to having a good spam blocking solution in place, you’re going to want to make sure that every worker knows what an email scam looks like so they won’t fall for one. You may know how to spot an obvious email scam, like an unsolicited email requesting sensitive information, but how sure are you that your staff knows what a scam looks like as well?

Implement Enterprise-Level Security Solutions
Without proactive solutions in place to protect your company’s sensitive data, it could easily fall into the wrong hands if a hacker breached your network. Every business needs to have security tools in place like antivirus, firewalls, spam-blocking, and content filtering. Thankfully, a solution like a Unified Threat Management tool offers businesses an easy way to get this kind of comprehensive protection in one easy-to-implement package!

Of course, there are many other steps to take to prevent your workplace from becoming an identity thief’s jackpot. COMPANYNAME can help advise you on the other steps your business needs to take in order to keep the identities it deals with properly protected. Call us today at PHONENUMBER for more information on the steps you need to take to prevent identity theft.

Categories
Business

Millennials to Make Up ⅓ of the Workforce. What’s This Mean for Your Business?

b2ap3_thumbnail_millennials_400.jpg Millennials are entering the workforce at a considerable rate. In fact, some experts claim that millennials will soon make up at least one-third of the entire workforce. Thus, it’s important for both employers and workers from previous generations to understand how this generation thinks, acts, feels, and most important of all, works.

Traditional vs Flexible Work Hours
One of the most prominent trends seen in millennial workers is that they have a strong desire to keep a balance between their professional and personal lives. Yet, this desire isn’t necessarily exclusive to them. It’s reasonable to suggest that most workers would prefer this type of work-life balance. Commonly seen amongst millennials is their desire to work hard during their scheduled hours, but they still want to go home at the end of the day. Basically, they want some sort of control over how their time, both in and out of the office, is spent.

A great example of this can be seen in the daily commute. Millennials might be fine with driving to the office, but it’s probably safe to say that they would rather be using time spent on a commute to get right to work remotely. To put this claim in perspective, let’s take a look at some recent statistics. There are currently around three million remote workers in America, and this is expected to grow by 63 percent in the next five years. Pew Research Center suggests that 64 percent of millennials would at least like the option to work from home on occasion. Similarly, Pew found that 66 percent of millennial workers would prefer a shift in their work hours, allowing for a more flexible work/life balance.

Career Growth and Improvement
One of the top priorities of millennial workers is that they want to experience growth and improvement in their professional lives. They aren’t going to be satisfied with just one job in their lives. They always seek both professional and financial opportunity, and it’s something that they hope to get from your business. Rather than having a direct supervisor, they want to consider authority figures within your organization to be mentors; someone who helps them learn how to do their job better.

These workers will also want to provide their own individual input into big projects, and they want to feel valued and validated. One way you can accomplish this is by giving new hires small responsibilities at first, and offering the possibility of expanding on these responsibilities in the future. Provide quality feedback and tell them what they are doing right (or wrong) so they can plan out the next step of their professional development.

Technology is Second-Nature to Them
Last but not least, it’s crucial that your business understand that millennials have grown up surrounded by the technology that many take for granted today. They can adapt to systems quickly and efficiently, and (since they want to be challenged) this gives them a great opportunity to test themselves with new software or hardware solutions. By letting them use the latest and greatest technology solutions, you’ll give them a great incentive to stick around longer.

If you want to ensure that your millennial employees will hang around and continue to be a benefit to your organization, COMPANYNAME can equip your business with the latest technology solutions. To learn more, reach out to us at PHONENUMBER.